Refund policy

At Toolelle, we want you to shop with confidence. If your order is not exactly what you expected, we offer a simple and transparent return process.

How to Start a Return

To begin a return, please email support@toolelle.com and include your order number along with the reason for your return. Our support team will respond with full return instructions within 24 hours.

Please note: Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or faulty.

30-Day Return Guarantee

You may return your item within 30 days of delivery, whether the item is not suitable or you have changed your mind.

Return Conditions

To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

No Restocking Fees

We do not charge any restocking or handling fees. There are no hidden costs.

Refund Processing

Once we receive and inspect your return, your refund will be processed within 5–10 business days. Refunds are issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

Orders can be cancelled within 12 hours of purchase by contacting support@toolelle.com

Because we work with fulfillment partners to get your order moving quickly, orders are processed for shipment shortly after this window and cannot be cancelled after that point. However, you may return the item after delivery in accordance with this policy.

Exchanges

If you would like to exchange an item, please mention this in your return request email. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with photos of the item received. We will resolve the issue as quickly as possible at no additional cost - either with a replacement or a full refund.

Shipping Timeframes

Please note that delivery times for returns and replacements may vary, as Toolelle works with global fulfillment partners. Estimated delivery windows for new orders and replacements are listed on our Shipping Policy page and at checkout.

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