Privacy policy

Privacy Policy

This Privacy Policy describes how Toolelle ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (toolelle.com).

By using our website, you agree to the collection and use of information in accordance with this policy.

Company Information

Company name: Toolelle
Business Address: 10706 165th St, Jamaica, NY 11433, United States
Business email: support@toolelle.com
Phone: +1 404-507-4222

Customer Service

Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
E-mail: support@toolelle.com
Phone: +1 404-507-4222

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all enquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.

Information We Collect

Device Information We automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies.

Order Information When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information We collect any information you provide when contacting our support team.

Use of Personal Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you regarding your order
  • Screen orders for fraud or risk
  • Provide customer support
  • Send marketing emails (only if you opt in)

Sharing Your Personal Information

We may share your personal information with trusted third parties, including:

  • Shopify (our e-commerce platform)
  • Payment providers
  • Shipping and fulfillment partners
  • Marketing and analytics providers

We may also share information if required by law or to protect our legal rights.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights (US Residents)

Depending on your state of residence, you may have rights under applicable state privacy laws (such as the California Consumer Privacy Act, CCPA) including the right to:

  • Know what personal information we have collected about you
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise your rights, contact us at support@toolelle.com.

Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings.

Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Shipping & Fulfillment Notice

Toolelle works with trusted global fulfillment partners to bring you quality beauty tools at accessible prices. As a result, delivery times may vary by item and destination — full shipping timeframes are provided on our Shipping Policy page and at checkout.

Contact

If you have questions about this Privacy Policy, please contact us:

Company name: Toolelle
Business Address: 10706 165th St, Jamaica, NY 11433, United States
Business email: support@toolelle.com
Phone: +1 404-507-4222